Refund policy

Refund Policy
At LuxScents, every fragrance experience is prepared with care, precision, and attention to detail. Because we operate online within the European Union, your purchases are protected by statutory legal rights, adapted to the specific nature of our products.
1. Right of Withdrawal (14-Day Return Policy)
In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase and return an item within 14 days of receiving your order, without giving any reason, provided the product remains strictly unopened, unused, and in its original sealed condition.
To exercise your right of withdrawal, you must inform us of your decision by email at contact@luxscentsstore.com within the 14-day window.
  • Return Shipping Costs: Unless the product arrived damaged or incorrect, the cost of return shipping is the sole responsibility of the customer. We strongly recommend using a tracked shipping service.
  • Refund Process: Once your return is received and inspected to confirm it is unopened, we will issue a full refund to your original method of payment within 14 days.
2. Hygiene & Health Protection Exceptions (Important)
Please note that due to strict health protection and hygiene considerations (EU Directive 2011/83/EU, Article 16(e)), all sales are strictly final and non-refundable once a fragrance decant or bottle has been opened, unsealed, or used.
We cannot accept returns, issue refunds, or offer store credit for:
  • Opened or sprayed decants/bottles
  • Personal fragrance preferences or "blind buy" disappointments
  • Individual allergic reactions or skin sensitivities (we recommend checking ingredients or testing on a small area first)
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will fix it immediately. Please contact us within 48 hours of delivery at contact@luxscentsstore.com with the following information:
  • Your order number
  • Clear photos of the outer packaging and the damaged/incorrect products received
Once the issue is verified, LuxScents will provide you with either a replacement shipment or store credit / full refund, depending on your preference, at no additional cost to you.
4. Shipping Carrier Delays
While we dispatch all orders promptly, delivery timeframes are managed by external postal carriers. Orders delayed by shipping networks outside our direct control do not qualify for a standard refund while the package is still in transit.