Refund policy
Refund Policy
At LuxScents, every fragrance experience is prepared with care, precision, and attention to detail.
Due to the nature of fragrance decants and hygiene considerations, all sales are considered final once opened or used.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photos of the packaging and products received
If the issue is confirmed, LuxScents will offer either:
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A replacement shipment
or -
Store credit
Non-Refundable Situations
We cannot offer refunds or returns for:
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Opened or used decants
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Personal fragrance preference
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Allergic reactions or skin sensitivities
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Orders delayed by shipping carriers outside our control
Each fragrance is carefully described to help customers make informed choices before purchasing.
If you have any questions before ordering, feel free to contact us. We will always be happy to guide your fragrance journey.